MIRANDA FAMILY Marketing FELLOW Position Description
TITLE: Miranda Family Marketing Fellow
JOB CODE: Non-Exempt
REPORTS TO: Director of Marketing
FLSA: Full time
DEPARTMENT: Marketing Department
DATE POSTED: May 8th, 2023
Woolly Mammoth Theatre Company, a national leader in the creation of innovative theatre, is launching the third cohort of its transformative fellowship program in partnership and with a lead gift from the Miranda Family Fund, Lin-Manuel Miranda’s family philanthropic fund. This ambitious program is designed to provide talented candidates from historically excluded communities, especially Black, Indigenous, and People of Color, with the job experience, resources and training necessary to build their careers as arts administrators or theatre technicians. Each fellowship is structured as a paid year-long department-specific position with benefits (including health insurance). The fellowships will take place over one year and begin in July 2023.
The Miranda Family Fellowship Program is in partnership and with a lead gift from the Miranda Family Fund. Major support is provided by the Wilke Family Foundation, the UPS Foundation, and the Patalano Family (Lou, Jodi, Ali, and Will) with additional support from Kristin Ehrgood and Vadim Nikitine and the Verizon Foundation.
The Miranda Family Marketing Fellow position offers the opportunity to be immersed in marketing, communications, and audience services and operate within a major theatre that is a nationally recognized innovator in the American theatre. The fellow will create content (photo, video, written), write and develop communications, assist with public relations, provide customer service, and aid in all the ways the team earns revenue needed to create transformative theatre at Woolly Mammoth. Marketing, Communications, and Audience Services (MCAS) are vital components of all non-profit arts and culture organizations, responsible for the patron’s journey from the moment they first hear about the theatre through their visit to see a performance and in post-attendance communications and engagement efforts.
Positions and careers that are bolstered by marketing, communications, and audience services skills include Artistic Directors, Managing Directors, senior leaders in Marketing and External Relations, communications managers, customer service leaders, fundraisers, event managers, and more.
DUTIES & RESPONSIBILITIES:
Position Specific Responsibilities:
- Participate as a generalist in the day-to-day operations of the Woolly Mammoth MCAS department, including
- Planning, organizing, and creating photo, video, and written content and storytelling for social media, e-mail, press releases, and other communications chanels
- Assisting with social media operations, such as posting, monitoring comments, engaging with direct messages, and reviewing analytics
- Aid in record-keeping and maintenance in Tessitura (customer relationship management system), including data entry and reporting
- Provide customer service by phone, email, and in-person for patrons, including selling tickets and packages
- Update press lists and keep documentation of press coverage
- Organize marketing archival materials and assist with digitization of archives
- Actively engage with and support the season planning process (reading plays, thinking about departmental opportunities, etc.).
- Support MCAS team at in-person events including opening nights, first rehearsals, community events, information booth/tables, etc
- Provide as-needed back-up coverage for front desk and front-of-house positions
- All other duties as assigned.
- Commit to Woolly’s policy of anti-racism and radical inclusivity. This includes participating in anti-bias/anti-harassment training, familiarizing yourself with the policies in the employee handbook, using Woolly’s Liberation Library as an educational resource, engaging in EDI work at Woolly, and furthering your own independent journey with anti-racism.
- Cross-departmental collaboration, including participating in at least one Woolly working group, committee, and/or taskforce.
- Advocate for policies both internally and externally that further advance Woolly’s stated values on an organizational, local, and national scale.
- Contribute in meaningful ways to the culture. See “Our Culture at Woolly” section below for more information.
- Act as an ambassador for Woolly Mammoth in the local community and beyond.
- Theatre experience (can be at the university, community and/or professional level)
- Be at least 21 years old by June 14, 2023
Essential Knowledge, Skills, and Abilities:
- Can commit to the duration of our fellowship timeline, from July 2023 – June 2024;
- Fellows will be expected to relocate to Washington, DC no later than two weeks following the start of employment;
- Can commit to 40 hours a week, including some evenings and weekends, for meetings and in-person and/or virtual events;
- Ability to collaborate with and adapt to a wide variety of people and personalities, working styles, and artistic visions;
- Strong analysis around Equity, Diversity, Inclusion, Access, and Anti-Racism;
- Excellent writing and communication skills;
- The ability to analyze plays as they relate to the culture and socio-political context;
- The ability to multitask, when necessary;
- Good interpersonal and public speaking skills;
- Strong research skills;
- Generous collaborator;
- High degree of comfort and adaptability with changing circumstances;
- Organized, and detail oriented.
- Full-time, with an hourly rate of at least $22.07/hour and health care benefits. All compensation is subject to all statutory deductions and WMTC’s customary payroll practices.
- This salary is on par with entry level salaries at Woolly Mammoth and other peer theatres in the area.
- Hybrid remote and in-person hours based on departmental needs. All in-person work follows strict COVID protocols, and best practices.
- Extended viewing of computer screens.
- Some prolonged standing, bending, stooping may be required.
- Some evening and weekend work required.
- Some travel required.
- Woolly Mammoth Theatre Company is located in Washington, D.C.’s Penn Quarter neighborhood. It is air-conditioned, located in a wheelchair accessible building, and in close proximity to public transportation.