Info & Policies
BOX OFFICE POLICIES
Please plan on arriving at least 15 minutes before your scheduled performance time.
If you aren’t able to make it to Woolly on time, our House Managers will usually be able to seat you (at their discretion) in the best possible location at pre-determined moments during a performance. We hope you’ll understand and help us take care of both you and the audience members who are already seated.
Woolly Mammoth generally follows decisions made by the Washington Metropolitan Area Transit Authority (WMATA) in determining whether to cancel a performance due to inclement weather.When WMATA closes either all stations or all above-ground stations, we typically cancel a performance. Ticket-holders for those performances will be notified by email or phone call as soon as a decision is made. Updates can also be found on Woolly’s social media, though we always encourage you to check our website for the most up-to-date cancellation information.
CANCELLATIONSIn cases of show cancellation, Woolly’s Box Office staff will contact ticketholders on the next business day.
age guidanceMost Woolly Mammoth productions contain adult themes and are generally recommended for ages 16 and up. Check the show page for more information about content advisories, and feel free to reach out to the box office for more specific questions about content. We ask that patrons please not bring children 5 and under to the theatre during showtimes, but families are welcome to stop in and enjoy our lobby space during regular non-show hours.
TICKET FEESWoolly charges fees to help offset the cost of making theatre happen for you, our audiences. Your handling and exchange fees help cover the costs of our website, our ticketing software, printing your tickets, keeping our space clean and accessible, and paying the staff members who are here to help you every step of the way. In 2014, Woolly purchased the theatre in which it operates. We are now the official owners of the building, which comes with additional responsibility to cover all maintenance costs. To help us address the cost of preventative maintenance, we added a facility fee to offset general wear-and-tear on the building.
$4.00 per ticket for all single ticket purchases made through the website or over the phone. $5.00 for all subscription packages purchased.
$2.00 per ticket for all single ticket sales including on the website, over the phone, and in person.
$10.00 per ticket for any exchanges made on single ticket purchases.
Upgrade charges will be incurred when tickets are exchanged for a performance more expensive than the original cost of the ticket or subscription package being exchanged.
If you have any questions about any of these fees, please feel free to contact Woolly’s box office.
All sales are final. No refunds will be granted for purchased tickets. Our team would be happy to help you exchange into a different performance if there are extenuating circumstances that require you to reschedule.