Box Office Policies

Woolly charges fees to help offset the cost of making theatre happen for you, our audiences. Your handling and exchange fees help cover the costs of our website, our ticketing software, printing your tickets, keeping our space clean and accessible, and paying the staff members who are here to help you every step of the way

In 2014, Woolly purchased the theatre in which it operates. We are now the official owners of the building, which comes with additional responsibility to cover all maintenance costs. To help us address the cost of preventative maintenance, we added a facility fee to offset general wear-and-tear on the building.

Handling Fees

$4 per ticket for all single ticket purchases made through the website or over the phone; $5 for all subscription packages purchased.

FACILITY FEE

$2.00 per ticket for all single ticket sales including on the website, over the phone, and in person.

EXCHANGE FEES

Single ticket exchange fee: $10 per ticket for any exchanges made on single ticket purchases. Subscriber exchange fee: $5 for exchanges made in less than 24 hours of the scheduled performance.

Upgrade Charges

Upgrade charges will be incurred when tickets are exchanged for a performance that’s more expensive than the original cost of the ticket or subscription package being exchanged.

If you have any questions about any of these fees, please feel free to contact Woolly’s box office.

All sales are final. No refunds will be granted for purchased tickets.