Work Here

Woolly Mammoth, a national innovator in the development and production of new plays, is one of the best known mid-sized theaters in the country and “the hottest theater company in town” (Washington Post). For almost four decades, Woolly has held a unique position at the leading edge of the American theater, earning a reputation for staying “uniquely plugged in to the mad temper of the times” (New York Times). At present, we have several open positions.


Open Positions


Director of Marketing

The Director of Marketing leads most aspects of audience development and retention and is responsible for maintaining the Woolly Mammoth brand, insuring the integrity of institutional communications, and in co-creating the patron experience. This position reports to the Managing Director, and leads a department of approximately four full-time and up to twenty part-time staff members tasked with meeting organizational revenue goals, planning and implementing show-based and institutional marketing campaigns, and actively engaging both groups and individual patrons in a robust experience with the theater. You will work closely with the Managing and Artistic Directors and other senior staff as a member of the Leadership Team, and have considerable responsibility for setting and meeting organizational goals and participate in season planning within the innovative, radically inclusive, and risk-taking environment of a mission-focused organization.

The Director of Marketing will focus on growing new audiences while retaining and deepening relationships with current audiences, maintaining Woolly’s role as leader and innovator in audience development and audience engagement efforts. Further, the Director of Marketing will work to elevate the brand of Woolly within the conscious mind of our city and our nation. As the owner of marketing programs, you will motivate your team to craft marketing campaigns for subscription and single ticket sales earning $1.7-2 million in earned revenue. With the 40th anniversary next season and the continued transition to a new artistic director, the Director of Marketing will be integral the celebration of the theater and the expanding vision of Woolly Mammoth Theatre Company.


Responsibilities of the position

The responsibilities of the Director of Marketing include:

Administration

  • Develop and execute a consistent articulation of Woolly’s desired image and position as an industry-leading, high-quality innovator throughout the DC community, the theater world and beyond to all constituents, both internal and external
  • Create, implement, measure the success, and track the finances of marketing, communications, and public relations campaigns with a specific emphasis on:
    • the development of subscription and single-show sales campaigns to increase earned revenue
    • optimization of current subscriber and ticket buyer engagement programs with a major focus on growing attendance and deepening relationships with current subscribers
    • an institutional marketing campaign to promote the brand of Woolly Mammoth
    • building and expanding a sustainable audience base that reflects the diversity of Washington, DC
  • Oversee and support the development and implementation of materials and services in collaboration with other departments/programs such as the Connectivity and Development Department
  • Collaborate with the Development Department to integrate organizational strategy and customer relationship management in marketing and fundraising efforts
  • Mentor, and provide performance management of marketing staff, including training and development activities as well as regular feedback
  • Ensure that the patrons’ experience of the theater is inclusive, welcoming, kind and comfortable
  • Represent Woolly and build external contacts within various communities, organizations, and service groups
  • Cultivate a risk-taking work environment that enables innovation and growth in new technology and marketing practices to ensure Woolly’s vitality;
  • Work alongside other members of the Leadership Team as a strategic thought leader on short and long-term organizational issues as well as season planning and launch
  • Attend Full Board Meetings and Board Committee meetings that are relevant to the work of the Marketing Department
  • Supervise short-term projects that include the conclusion of the four-year Wallace Foundation grant for Building Sustainable Audiences, and participate in the task force to design a new lobby renovation focused on improvements to the audience experience

Required skills / capabilities

High-reaching candidates will possess:

  • A significant track record of innovative marketing leadership for nationally-recognized non-profit arts and culture organizations (5+ years)
  • Strong background in writing, editing, and creative direction
  • Expertise in budget development and management and a keen eye for meeting financial goals
  • Professional personnel management
  • A working knowledge of CRM, digital marketing and social media (ideally with a knowledge of the Tessitura platform)
  • Experience managing audience research studies, digital marketing campaigns, brand management, loyalty and retention programs, as well as audience growth initiatives
  • An ability to think strategically and holistically without sacrificing attention to detail
  • A passion for collaboration, for theater, a strong desire for experimentation, and the ability to work well in an open, high-pressure environment

Woolly gives preference to individuals who have demonstrable experience advocating for equity, diversity and inclusion.


Compensation

Compensation is commensurate with experience and competitive with prevailing compensation for similar positions within the non-profit performing arts industry.


Interested and qualified candidates should send a cover letter, resume, and references to resumes@woollymammoth.net with “Director of Marketing” in the subject line by January 2, 2019. No phone calls please.

Woolly Mammoth Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Woolly complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We strongly encourage applications from people of color and members of underrepresented groups.

Audience Services Manager

The Audience Services Manager is responsible for maintaining an industry-leading sales and front of house operation for the theater. This critical leadership position in Woolly’s marketing department demands creativity, facility with numbers, significant Tessitura expertise, charismatic human relations, first-rate collaboration practices, and the dogged pursuit of both sales and high-touch customer service. Overseeing a staff of one (almost) full-time and approximately 20 part-time employees, the Audience Services Manager will report to Woolly’s Director of Brand and Marketing and work closely with its Digital Marketing Manager to meet a wide variety of departmental objectives, including both sales targets and agile stewardship of the Woolly Mammoth brand.


Responsibilities of the position

The responsibilities of the Audience Services Manager include:

Administration

  • Budget development and tracking
  • Staffing, supervision, and payroll management:
    • Group Sales and Audience Services Associate (full-time)
    • Box Office Supervisors and Associates (part-time)
    • House Managers (part-time)
    • Concessionaires (part-time)

Front of House

  • Create, implement, and oversee Box Office procedures
  • Licensing and training compliance
  • Concessions program management
  • Merchandise program management
  • Parking program oversight
  • Accessibility program management

Sales

  • Tessitura administration, including:
    • Performance, pricing, and discount maintenance
    • Website support
    • Ticketing support for Development, Connectivity and other departments’ events
  • Dynamic pricing management
  • Sales tracking and reporting
    • Subscription sales
    • Six-Pack (flex package) sales
    • Single ticket sales
    • Group sales
  • Consignment oversight

Required skills / capabilities

The ideal candidate will possess:

  • One to three years of professional experience, preferably in an arts organization
  • Advanced functional knowledge of Tessitura
  • Microsoft Office Suite expertise, particularly with Excel
  • Ability to work in a fast-paced and collaborative environment
  • Some experience supervising full- and part-time staff
  • Experience implementing accessibility programs according to ADA regulations and industry best practices

The salary range for this position is $38,000-$40,000 a year.

To apply, please submit cover letter, resume, references, and salary requirements to resumes@woollymammoth.net with “Audience Services Manager” in the subject line. No phone calls please. Woolly Mammoth Theatre Company is an Equal Opportunity Employer.

Concessionaire

The Concessionaire reports to the Audience Services Manager and is responsible for the sale of beverages, food, and merchandise during performances and special events. This includes set-up of the workspace, sales during pre-show and intermission, and clean-up and restocking at the end of every shift.


Responsibilities of the position
  • Provide excellent customer service to all patrons
  • Sell concessions and merchandise to patrons before shows and during intermission
  • Proficiently handle monetary transactions
  • Re-stock inventory prior to shows and at the end of each shift
  • Maintain a clean and organized concessions space

Required skills / capabilities

The ideal candidate will possess:

  • Prior experience in food handling, bartending and/or customer service
  • Acute attention to detail
  • Familiarity working in a performing arts setting
  • Ability to multi-task and work as part of a team
  • Applicants must be age 21 or older
  • Weeknight and weekend availability is a must
  • Hours vary from 10-20 hours a week, depending on show schedule and availability.

To apply, please email cover letter and resume to resumes@woollymammoth.net. No phone calls please. Woolly Mammoth Theatre Company is an Equal Opportunity Employer.